New York City

MISSION, VISION & VALUES

What we believe and what we stand for.

IMAGE COURTESY OF BELMOND

 
 
LocalForeigner_Luxury_Travel_Agency_NewYork_Hotel_Planning_Trip_Villa_Custom_Itinerary_Unique_FirstClass_Banner_Mission.jpg
 

At Local Foreigner, we are a team of passionate like-minded professionals. Here is what we believe and what we stand for.

 

OUR VISION

To set the standard of excellence for integrity of expertise, quality of service, and attention to detail for those who invest in the experience of travel.

OUR MISSION

To deliver the most personalized travel experience through caring service and a seamless planning process.

OUR VALUES

  1. We succeed as a team. We fail as a team. We learn as a team.
  2. Listen, understand, repeat, confirm. Communicate through your client’s goals.
  3. Put yourself in the client’s shoes. Come from a place of yes.
  4. Breathe, assess, and take time to consider your reaction and response.
  5. Follow the Golden Rule: Clients, suppliers, and colleagues remember how you make them feel.
  6. Be proactive, manage expectations and follow through on your word.
  7. If you don’t have an answer, acknowledge and commit to finding one.
  8. Share your mistakes. Turn every mistake into an opportunity for learning.
  9. Admit when you’re wrong. Take responsibility and commit to finding a solution promptly.
  10. Exercise conservative fiduciary practices and seek value, always.
  11. Never stop exploring and being curious.
  12. Be transparent. Don’t go off the record.